SHIPPING POLICY
Lashington processes orders Monday through Friday, excluding major US holidays.
Orders will be processed within 1-2 working days. Orders placed on Saturday and Sunday will begin processing the following Monday.
MALAYSIA SHIPPING
West Malaysia:
Standard Shipping: RM 5.90 - 3-5 Working Days
Express Shipping: RM 6.90 2-3 Working Days (Only available for Klang Valley orders)
East Malaysia:
Standard Shipping: RM 13.90 - 7-14 Working Days
Express Shipping: RM 16.90 3-7 Working Days
INTERNATIONAL SHIPPING
International Shipping: RM 100 - RM 200 Varies depending on shipping address
INTERNATIONAL CUSTOMS & LOST ORDERS:
- We are not responsible for any additional customs charges or fees once your package has left our facility. Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot by marked as a “gift” or with altered prices.
- If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.
- If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
- Customers have up to a maximum of 90 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.
Track Your Order
Lashington is not responsible for lost or stolen packages, so please track your package and try to be as available as possible when your order is supposed to arrive. Once you have received your shipping confirmation, delivery courier will have the most current information regarding your package.
Product Availability
In the unlikely event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock and you will be refunded for that item.
RETURN POLICY - Professional Products
Your satisfaction is our number one priority. If in the unlikely event there is a defective product or quality concerns beyond your control, please return within 30 days of delivery to receive a refund or exchange. A return label will be provided. After 30 days, the product is nonrefundable.
If you are unhappy with your unopened and unused products and wish to return or exchange them, you can do so for up to 30 days from delivery for a full refund or exchange. All refunds will be credited back to the original payment method. Lashington is not responsible for covering these shipping costs.
Lashington Academy Courses are transferable and are refundable only in the event that the student has not begun any portion of the course and has not opened the accompanying kit. If you need to reschedule your course, please contact our education team at hello@lashington.com.my. We require at least 2 weeks' notice for any changes regarding your course. Rescheduling fees may apply.
RETURN ADDRESS
Lashington
D2-03-08, Tamarind Square, Persiaran Multimedia, 63000 Cyberjaya, Selangor, Malaysia
Training courses are non-refundable but can be transferred once to another course on a later date.
Please contact us at hello@lashington.com.my or +6011 3984 2726 with any questions or to start your return process.
